Refund & Return Policy
Thank you for shopping with ProtectCarePK. We want you to be fully satisfied with your purchase. This Refund & Return Policy explains the terms under which returns and refunds are accepted.
Return Eligibility
We accept returns only under the following conditions:
- Product is damaged or defective upon delivery
- Wrong product was delivered
- Product is unused and in original packaging
Return Time Frame
- You must request a return within 3–7 days of receiving your order.
- After this period, we cannot accept return requests.
Non-Returnable Items
Certain items cannot be returned, including:
- Used products
- Opened or damaged packaging by customer
- Products without original packaging or labels
- Clearance or sale items (if applicable)
Refund Process
- Once we receive and inspect the returned item, we will notify you.
- If approved, your refund will be processed within 5–10 business days.
- Refunds will be issued via the original payment method or agreed alternative.
Exchange Policy
We also offer product replacement instead of refund if:
- Product is damaged
- Wrong item received
Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
Important Notes
- Proof (photo/video) may be required for damaged or wrong items.
- We reserve the right to reject any return that does not meet our policy conditions.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: protectcarepakistan@gmail.com